SMS Terms & Conditions

1. SMS Program Description

Legend Remodeling & Improvement offers an SMS text messaging program to communicate with customers and prospective customers about their remodeling projects, estimates, appointments, and related services. By providing your mobile phone number to us, you consent to receive SMS messages from Legend Remodeling & Improvement in accordance with these Terms & Conditions.

2. How You Opt In

You may opt in to receive SMS messages from Legend Remodeling & Improvement in any of the following ways:

• Submitting a contact form or estimate request on our website at legendremodel.com
• Calling us at (925) 465-6462 and providing your phone number for communication purposes
• Texting us first to initiate a conversation about our remodeling services
• Scheduling an appointment or on-site estimate and providing your phone number
• Otherwise providing your phone number to us in the course of requesting information or services

By taking any of these actions, you acknowledge and agree to receive SMS messages from Legend Remodeling & Improvement as described in these terms.

Important: SMS consent is not a condition of purchase. You are not required to consent to receive SMS messages as a condition of purchasing any goods or services from Legend Remodeling & Improvement. You may request a free estimate, schedule a consultation, and hire us for remodeling services without consenting to SMS communications — simply let us know your preferred method of contact when you reach out.

3. Types of SMS Messages You May Receive

The SMS messages we send are service-related and may include:

• Appointment confirmations — confirming the date, time, and location of your estimate or consultation
• Estimate reminders — reminders about upcoming scheduled estimates or follow-ups
• Project updates — progress updates, scheduling changes, material delivery notifications, and completion milestones for active remodeling projects
• Scheduling updates — changes to your project timeline, crew arrival times, or appointment adjustments
• Customer service messages — responses to your inquiries, answers to questions, and general service-related communication

We do not send promotional or marketing broadcast messages. All SMS messages from Legend Remodeling & Improvement are related to your specific project, estimate, or inquiry.

4. Message Frequency

Message frequency may vary. The number of SMS messages you receive depends on your interaction with us:

• During the estimate and quoting phase, you may receive a few messages related to scheduling and follow-up
• During an active remodeling project, you may receive more frequent messages with progress updates, scheduling information, and coordination communications
• Outside of an active project, you will receive minimal or no messages unless you contact us first

We respect your time and inbox — we only message you when there is something meaningful to communicate about your project or inquiry.

5. Message and Data Rates

Message and data rates may apply. Standard message and data rates from your mobile carrier may apply to SMS messages sent and received. These rates are determined by your mobile carrier and your service plan. Legend Remodeling & Improvement is not responsible for any charges from your mobile carrier related to SMS messages. Please check with your carrier if you have questions about your plan's text messaging rates.

6. How to Opt Out — Reply STOP

You may opt out of SMS messages from Legend Remodeling & Improvement at any time. To unsubscribe:

• Reply STOP to any SMS message you receive from us

After you send STOP, we will send you a one-time confirmation message acknowledging your opt-out request. You will not receive any further SMS messages from us unless and until you re-initiate contact with us (for example, by submitting a new form, calling us, or texting us again). Opting out of SMS messages does not affect other forms of communication (such as phone calls or emails) related to your project.

7. How to Get Help — Reply HELP

If you need assistance or have questions about our SMS messaging:

• Reply HELP to any SMS message you receive from us for assistance via text
• Call us directly at (925) 465-6462
• Email us at infolegendremodeling@gmail.com

8. Privacy & Protection of Your Information

Your mobile phone number and SMS consent will not be shared with third parties for marketing purposes. We do not sell, rent, trade, or otherwise disclose your mobile phone number or your SMS opt-in consent to any third party for their marketing or promotional purposes.

Your information may only be shared with service providers who assist us in operating our business (such as communication platforms and CRM systems), and only to the extent necessary for them to perform services on our behalf. These providers are contractually obligated to protect your information and may not use it for their own marketing purposes.

For complete details about how we collect, use, and protect your personal information, please review our Privacy Policy.

9. Supported Carriers

Our SMS program supports messages to major U.S. mobile carriers, including but not limited to: AT&T, T-Mobile, Verizon Wireless, Sprint, Boost Mobile, Cricket, Metro by T-Mobile, U.S. Cellular, and other major and regional carriers. Carriers are not liable for delayed or undelivered messages.

10. Changes to These SMS Terms

We may update these SMS Terms & Conditions from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. Continued use of our services and continued communication with us after changes are posted constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about these SMS Terms & Conditions, or if you need to reach us for any reason: