Privacy Policy

1. Introduction

Legend Remodeling & Improvement ("we," "our," or "us") operates the website legendremodel.com and provides residential remodeling and improvement services in the Bay Area, including bathroom remodeling, kitchen remodeling, and deck construction. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, submit a form, call us, schedule an appointment, or otherwise interact with us.

By using our website or providing your information to us, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website or provide us with your personal information.

2. Information We Collect

We collect information that you voluntarily provide to us when you:

• Submit a contact form or request a free estimate on our website
• Call us by phone or send us a text message
• Email us or communicate with us through other channels
• Schedule an appointment or on-site consultation
• Provide project details, photos, or other information about your remodeling needs

The types of personal information we may collect include:

• Name — to identify you and address you properly in our communications
• Phone Number — to call or text you regarding your estimate, appointment, or project
• Email Address — to send you estimates, project updates, and respond to your inquiries
• Physical Address / Project Address — to provide on-site estimates and perform remodeling services at your property
• Project Details — information about the remodeling work you are interested in, including the type of project (bathroom, kitchen, deck), your preferences, timeline, and budget range
• Photos — images you share with us of your current space to help us prepare an accurate estimate
• Messages & Communications — the content of any messages, notes, or requests you send us
• Form Submissions — all information you provide through our website's estimate request form, including your selected service type and project description

We do not automatically collect sensitive personal information such as Social Security numbers, financial account details, or credit card numbers through our website.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To schedule estimates and consultations — we use your name, phone number, email, and project address to arrange on-site visits and provide free, no-obligation estimates
• To communicate with customers — we use your contact information to respond to your questions, provide information about our services, and discuss your project
• To provide quotes and proposals — we use your project details and photos to prepare accurate, detailed estimates for your remodeling project
• To manage ongoing projects — if you hire us, we use your information to coordinate schedules, order materials, manage the project timeline, and keep you updated on progress
• To send appointment reminders — we may send text messages, emails, or calls to remind you of upcoming estimate appointments or scheduled work
• To send project updates — we may communicate with you during your project about progress, changes, or completion milestones
• To respond to customer requests — we use your information to address any questions, concerns, or follow-up requests you may have
• To improve our services — we may use aggregated, non-personally identifiable information to understand how customers find and use our services
• To comply with legal obligations — we may use or retain your information as necessary to comply with applicable laws, regulations, or legal processes

4. SMS & Text Messaging

By providing your phone number to us — whether through our website form, by calling us, by texting us, or by scheduling an appointment — you consent to receive SMS text messages from Legend Remodeling & Improvement. Messages may include:

• Appointment confirmations and reminders
• Estimate follow-ups
• Project updates and scheduling communications
• Customer service messages related to your project or inquiry

Message frequency may vary depending on your project status and communications with us.

Message and data rates may apply based on your mobile carrier and plan.

Opting Out:

• You can opt out of SMS messages at any time by replying STOP to any text message you receive from us. After you send STOP, we will send a confirmation message and will not send you further SMS messages unless you re-initiate contact with us.

Getting Help:

• For assistance or more information about our text messaging, reply HELP to any text message you receive from us, or contact us directly using the information in Section 8 below.

SMS consent is not a condition of purchase. You are not required to consent to SMS messages as a condition of purchasing any goods or services from Legend Remodeling & Improvement.

5. How We Share Your Information

We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We do not share your mobile phone number or SMS consent with any third party for marketing or promotional purposes.

Service Providers

We may share your information with trusted third-party service providers who help us operate our business, but only to the extent necessary for them to perform their services on our behalf. These service providers are contractually obligated to protect your information and may only use it for the specific services we request. Types of service providers may include:

• Scheduling platforms — to manage appointments and estimate scheduling
• Customer Relationship Management (CRM) systems — to organize customer communications and project information
• Communication platforms — to send text messages, emails, and manage customer interactions
• Website hosting providers — to operate and maintain our website
• Customer support tools — to respond to inquiries and manage customer service

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests (such as a subpoena, court order, or government investigation). We may also disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.

Business Transfers

In the event that Legend Remodeling & Improvement is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. You will be notified via a prominent notice on our website of any change in ownership or uses of your personal information.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of electronic storage or transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. When your information is no longer needed, we will securely delete or anonymize it.

8. Your Rights & How to Contact Us

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your personal information, subject to legal requirements
• Opt out of communications, including SMS messages (reply STOP) and marketing emails

To exercise any of these rights, or if you have questions or concerns about this Privacy Policy, please contact us:

9. SMS Opt-Out — Quick Reference

• To unsubscribe from SMS messages, reply STOP to any text message from us
• For help or more information, reply HELP to any text message from us
• Message and data rates may apply
• Message frequency may vary
• SMS consent is not a condition of purchase
• Your mobile phone number and SMS consent will not be shared with third parties for marketing purposes

For complete terms, please see our SMS Terms & Conditions.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after any changes indicates your acceptance of the updated policy.

11. California Privacy Rights

As a California-based business serving California residents, we respect your rights under the California Consumer Privacy Act (CCPA) and other applicable California privacy laws. California residents have the right to request information about the categories of personal information we collect, the sources, the business purposes, and the categories of third parties with whom we share it. You also have the right to request access to and deletion of your personal information.

To exercise your California privacy rights, please contact us using the information in Section 8. We will not discriminate against you for exercising your privacy rights.